Equipment replacement process

If an equipment is lost/broken on site, we need to create a return ticket with that equipment and also an add-on ticket with a new equipment and then update 'Replaced Equipment Code' column under 'Managed Tracking Items' tab with the lost/broken equipment code.

For instance, an equipment 'A' is delivered on a ticket# D001 on 8/1, if it is broken or lost after two days, we need to create a return ticket# R001 on 8/3 with an equipment 'A' and also create an Add-on ticket# D002 on 8/3 with an equipment B and then open ticket #D002, go to items tab and click on Managed Tracking Items and add an equipment 'A' under 'Replaced Equipment Code' column which indicates an equipment 'A' is replaced with 'B'.

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