The Ticket Acknowledgement Confirmation feature helps prevent missed acknowledgements by allowing drivers to confirm receipt of a ticket directly from the Mobile App. Once confirmed, this acknowledgement is sent to TCR Main for tracking.
How to Enable It:
Go to Settings → Company → Mobile App Settings.
Turn on the Enable Mobile Ticket Acknowledgement toggle.
Once enabled, an Acknowledgement button will appear on the ticket within the Mobile App.
Acknowledging a Ticket from the Mobile App
Open the Mobile App and go to My Tickets. Tickets pending confirmation will display an Acknowledge button. Tap this button to confirm receipt of the ticket.
Once acknowledged, the confirmation will be reflected on the Ticket → Labor → Record Info section in TCR Main.
Where to View Confirmation:
On the Ticket page, go to Labor → Record Info to see the acknowledgement status and timestamp.
- Acknowledgement confirmations can also be viewed from the Schedule Drivers screen.
Note:
If a ticket is created from the TCR Mobile App: The Acknowledge button will not appear in the Mobile App. However, the acknowledgement details will automatically populate in TCR Main → Ticket → Labor → Record Info, using the ticket's creation time.
If a ticket is created from TCR Main: The Acknowledge button will appear in the Mobile App. Once tapped, the acknowledgement details will be updated in TCR Main → Ticket → Labor → Record Info with the actual acknowledgement time.
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