Step1: Go to Settings -> Options Sets-> Select Invoice entity.
Step2: Click on 'Add New' button on the invoice entity screen
Step3: Enter 'Option Label' on the option set screen and click on save or save & close. It will create an option.
Here are the sample credit reasons:
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Billed as Quoted but needs corrected
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Billing Error
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Customer Markdown
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Inaccurate Cancellation Information
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Incorrect Account
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Prepay Customer Over-payment
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Remove Sales Tax
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Rentals not closed timely
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Retainage
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Revise format for customer
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Validation error
Credit Reasons: All the invoice option set values are reflected under Invoices -> Invoice Processes ->Create Credit/Debit Memo -> Credit Reason Drop down.
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