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FAQ

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  • How does 'SMS notification' feature work?
  • Didn't recieve portal rejection emails?
  • Why 'Rate Type' is locked on job screen and/or ticket item's screen? (or) Unable to change the rate type from daily to DWM on job screen or ticket->item screen
  • How to get IE(Internet Explorer) extension in Microsoft Edge browser with .exe file
  • How to add a new employee/driver?
  • How to generate invoice for any particular ticket though you have many other open tickets in the job
  • Routing feature
  • How to prevent users from adding tickets/generating invoices prior to any specific date?
  • How to add 'Surcharge' ?
  • How to use 'AIA Report'?
  • Striping Tickets -> TCR Main 2.9.3
  • Equipment Tracking feature
  • How do lost items will be charged?
  • How to set a default tax rate that would come up while creating new Jobs/Quotes?
  • How can I get the customer list with a particular sales person/address/zipcode or any such criteria?
  • Assigning accounts prior to invoicing
  • Are all characters accepted in Customer ID?
  • How deposits work in TCR
  • Trying to pull up tickets excluding several customers (by entering multiple customer ID/ names)
  • Drivers not being able to open/ complete tickets on Mobile App
  • Invoice not exported to the QB
  • The equipment items will not transfer (that we give to our Drivers who pick up the Equipment) to the new ticket when making a Pick-up ticket for the customer.
  • Trying to use Email feature for Invoices/ feature not working
  • Should every invoice, invoice proof, delivery ticket, drivers’ instructions, etc. that you do in TCR be saved in the downloads the PC?
  • What are the minimum system requirements for a TCR Online?
  • Is there a way to advance search in the TCR?
  • Pick-Up charges for an Item are not calculating properly.
  • When you update a ticket in the main TCR Online (such as the date/time/information/plans) will it automatically update the dispatched ticket on an employee’s mobile app?
  • How to get the map system in the mobile app show all the drivers?
  • How to add a login for a new user?
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